Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account
• Request a demo or contact us
• Subscribe to emails
• Use our Services

This may include:

• Full name
• Work email
• Company name
• Job title
• Phone number
• Billing details
• Any content you submit through the platform ("Customer Data")

1.2 Information Collected Automatically

When you interact with our website or Services, we may automatically collect:

• IP address
• Device information
• Browser type and settings
• Pages visited
• Date/time of interactions
• Referring URLs
• Usage logs and diagnostic data

We use cookies, pixels, and similar technologies to support functionality, analytics, and security.

1.3 Information from Third Parties

We may receive information about you from:

• Identity providers (e.g., SSO platforms)
• CRM or marketing tools
• Public or commercial data sources

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Services
• Authenticate users and manage accounts
• Process transactions and billing
• Respond to inquiries and support requests
• Analyze usage and performance
• Customize website experience
• Detect and prevent security incidents or fraudulent activity
• Comply with legal obligations

We do not sell personal information.

3. Customer Data

Customer Data refers to information you upload, submit, or process through the Services. You retain all rights to Customer Data.

We process Customer Data solely:

• To provide the Services
• To maintain or improve platform functionality
• To meet legal or contractual requirements

We do not access Customer Data except:

• (a) as instructed by you,
• (b) for security or operational purposes, or
• (c) as required by law.

4. Legal Bases for Processing (EEA/UK Users)

If you reside in the EEA or UK, we process personal data under the following legal bases:

• Contract performance
• Legitimate interests (e.g., improving the Services, preventing misuse)
• Compliance with legal obligations
• Consent (for optional communications and cookies)

5. How We Share Information

We may share information with:

5.1 Service Providers

Including:

• Cloud hosting providers
• Analytics tools
• Customer support tools
• Email and communication vendors

They may only process information on our behalf and under contractual confidentiality obligations.

5.2 Business Transfers

In mergers, acquisitions, or investment transactions, information may be transferred as part of the deal.

5.3 Legal Requirements

We may disclose information if required to:

• Comply with laws or legal processes
• Enforce Terms
• Protect the rights, safety, or security of Cybersenz, our users, or the public

We do not share personal information with advertisers.

6. Data Retention

We retain information:

• As long as you have an active account
• As needed to provide the Services
• As required by law or contract

Upon request, we delete or anonymize personal data unless retention is legally required.

7. Security

We use industry-standard administrative, technical, and organizational safeguards to protect information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure.

If you believe your account has been compromised, contact us immediately.

8. International Transfers

Information may be transferred to and processed in countries outside your own, including the United States. We use appropriate safeguards such as Standard Contractual Clauses (SCCs) where required.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Receive a copy of data (data portability)
• Withdraw consent for optional processing

To exercise these rights, contact us at privacy@cybersenz.com.

10. Cookies and Tracking Technologies

We use cookies for:

• Essential site functionality
• Security
• Analytics
• Traffic measurement

You can control cookies through your browser settings. Some features may not function properly without them.

A detailed Cookie Policy can be provided upon request.

11. Children's Privacy

Our Services are intended for business use and are not directed at children under 16. We do not knowingly collect children's personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice via email or through the Services.

Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or your data, contact us at: